Old Tibetan Chenrezig Pendant

Spend $150 or more, get 5% off.

Discount Code: UNLOCK-5

Spend $300 or more, get 10% off.

Discount code: UNLOCK-10

Spend $450 or more, get 15% off.

Discount code: UNLOCK-15

Where We Ship From

Your order ships directly from one of our workshops in Nepal, India or China. If your order contains items from different locations, it may arrive in separate packages.

Processing Times

Our processing time takes roughly 3-5 business days. From the moment you place your order, we will require 3-5 business days to prepare your package for delivery.

Shipping Times

Express delivery take 5-8 business days, plus 3-5 days processing.

Tracking Numbers

Once your order is shipped, we will provide you with a tracking number and tracking website so that you can monitor your package's journey to you.

Certificate of Authenticity

Please note that our jade and mammoth tusk products come with certificates of authenticity. Due to this, we may require up to 4-6 business days to produce these certificate.

United States Import Taxes & Customs Duties

We pay all import duties, tariffs and customs clearance fees before your parcel reaches you. The price at checkout is the final price, and nothing is owed to the carrier at delivery.

What we cover on US orders:

• Import duties and tariffs
• Customs clearance and brokerage fees
• Any carrier disbursement or advancement fees

If a carrier ever asks you to pay a customs charge on one of our parcels, do not pay it. Contact us with the notice and we will resolve it directly with the carrier.

Import Taxes & Customs Duties for Other Countries

We only cover import charges on orders shipped to the United States. For all other countries, the buyer pays any import taxes and duties.

Here's why. We can do this because we're based in the US. This allows us to stay up to date on changes to US import taxes and duties, and since most of our orders ship here, we know what to expect.

Other countries are different. Every country sets its own import taxes and duties, and the rules are different everywhere. The amount can depend on the type of product, the value of your order, and your country's tax rates. These rates can also change without much notice. Since we can't know the exact charge ahead of time, we aren't able to cover it.

What you may need to pay on non-US orders:

• Import duties and taxes, such as VAT or GST
• Customs clearance and brokerage fees
• Any carrier handling fees

The carrier usually collects these charges before or at delivery. To find out what you might owe, contact your local customs office before you order.

Jewelry & Mala Pouch

You'll receive one jewelry pouch for each piece of jewelry you purchase. It's perfect for storing your cherished pieces or keeping them safe while traveling.

Tibetan Mala Pouch

You'll receive one Tibetan mala pouch for each Tibetan mala that you purchase. Woven with care, it safeguards your sacred mala wherever your journey leads.

Return Policy for All Countries (Excludes Countries in the EU)

We know the importance of a hands on experience, so we offer a 14 day money back guaranteed return policy beginning from the day you receive the delivery.

If you find your purchase simply isn't working out for you, just send us an email at info@mantrapiece.com or contact us through our contact page and we will be in touch shortly.

EU Right of Withdrawal Return Policy

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us before the 14-day withdrawal period expires by contacting us at info@mantrapiece.com. Please include your order number and a clear statement that you wish to withdraw from your purchase.

Return Process

Once you have notified us, you must return the item(s) to us without undue delay and no later than 14 days after informing us of your decision to withdraw. Return shipping costs are your responsibility. Items must be returned in their original condition.

Refund Process

We will process your refund within 14 days of receiving the returned item(s). Refunds will be issued to your original payment method.

Refund Exceptions

Please note that refunds and EU right of withdrawal do not apply to items that are made to order, personalized, or custom-crafted to your specifications.

Each of our mammoth ivory and nephrite jade products comes with a certificate of authenticity. We inspect every piece to ensure the highest quality.